Customer Support
Salary
2.4-3.6 LPA
Apply before
24 Aug 2023
Job Location
Pune
Job location type
Work From Office
Bio Basket
Company
We seek a qualified female Customer Support Executive who will offer excellent customer service and after-sales support. He/she will be the point of contact for our online customers in case of any complaints, glitches in logistics, or new inquiries. Customer support executives should possess a proven track record of successful customer service and management skills.
Responsibilities :
Attending to inquiries from new customers
Attending to customer complaints and finding solutions for the same
Handling order cancellations, returns, payment recovery, and co-ordinating for the same with the logistics team
Collecting and analyzing customer feedback data
Ensuring smooth customer order fulfillment process and resolving obstacles, if any.
Co-ordinating with creative and marketing team to run marketing campaigns and marketing material
Subordination in case of any offline marketing events/activities such as promotional stalls and participation in exhibitions
Maintaining a strong relationship with loyal customers and achieving the highest retention with continuous customer communication.
Requirements :
Gender – Female
A Bachelor’s degree
Minimum of 1-2 years of experience
Excellent interpersonal, oral, and written communication skills
Intermediate level of experience with MS-office and computer/web skills
Language: English, Marathi, and Hindi
Salary range: 20-30k per month. Negotiable depending on work experience.
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24/8/23
Pune
Work From Office
2.4-3.6 LPA
1-3 Years
Customer Support
Bio Basket
We seek a qualified female Customer Support Executive who will offer excellent customer service and after-sales support. He/she will be the point of contact for our online customers in case of any complaints, glitches in logistics, or new inquiries. Customer support executives should possess a proven track record of successful customer service and management skills.
Responsibilities :
Attending to inquiries from new customers
Attending to customer complaints and finding solutions for the same
Handling order cancellations, returns, payment recovery, and co-ordinating for the same with the logistics team
Collecting and analyzing customer feedback data
Ensuring smooth customer order fulfillment process and resolving obstacles, if any.
Co-ordinating with creative and marketing team to run marketing campaigns and marketing material
Subordination in case of any offline marketing events/activities such as promotional stalls and participation in exhibitions
Maintaining a strong relationship with loyal customers and achieving the highest retention with continuous customer communication.
Requirements :
Gender – Female
A Bachelor’s degree
Minimum of 1-2 years of experience
Excellent interpersonal, oral, and written communication skills
Intermediate level of experience with MS-office and computer/web skills
Language: English, Marathi, and Hindi
Salary range: 20-30k per month. Negotiable depending on work experience.
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